Shipping Policy
Order Processing
Orders are typically processed and prepared for shipment within 3–5 business days after your order is placed.
Because many Jones Craft products are handmade, hand-poured, carefully wrapped, or assembled to order, processing times may vary during periods of high order volume, holidays, product launches, or other circumstances outside our normal schedule.
Business days do not include weekends or recognized holidays. Processing time refers to the time needed to prepare your order before it is shipped and does not include carrier transit or delivery time.
If an unexpected delay significantly affects the processing of your order, Jones Craft will make reasonable efforts to communicate with you using the contact information provided with your order.
Shipping & Delivery
Once your order has been processed, it will be shipped using the shipping method selected or available at checkout. Estimated delivery times are provided by the shipping carrier and begin after your order has shipped.
Shipping and delivery estimates are not guaranteed. Delays may occur due to weather, holidays, carrier disruptions, high shipping volumes, or other circumstances outside the control of Jones Craft.
When tracking information is available, it will be provided using the contact information associated with your order so you can follow your package’s progress.
Processing time and shipping time are separate. Please allow the stated 3–5 business days for order preparation in addition to the carrier’s estimated transit time.
Shipping Addresses & Customer Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact Jones Craft as soon as possible at jonescraft.us@gmail.com and include your order number. We will make reasonable efforts to update the address if the order has not yet been shipped, but address changes cannot be guaranteed once an order has entered processing.
Jones Craft is not responsible for delays, failed deliveries, or packages delivered to an incorrect address when the shipping information provided by the customer was inaccurate or incomplete.
If a package is returned to Jones Craft because of an incorrect or incomplete address, an additional shipping charge may be required before the order can be sent again.
Lost, Delayed, or Missing Packages
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside the control of Jones Craft, including weather, carrier delays, service disruptions, or high shipping volumes.
If tracking information shows that your package is delayed or has stopped updating, please allow additional time for the carrier to complete delivery. If you believe your package may be lost, contact Jones Craft at jonescraft.us@gmail.com with your order number so we can help review the available tracking information and determine the appropriate next steps.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with other members of your household, neighbors when appropriate, and with the shipping carrier. Jones Craft will make reasonable efforts to assist with delivery issues, but we cannot guarantee replacement or reimbursement for packages confirmed by the carrier as successfully delivered.
If a package is returned to Jones Craft as undeliverable, we will contact you when possible to determine whether the order should be reshipped. Additional shipping charges may apply when the delivery failure was caused by an incorrect or incomplete address provided at checkout.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on the available shipping options for your order. Rates may vary depending on factors such as the destination, package size, weight, and selected shipping method.
Any applicable shipping charges will be shown before you complete your purchase so you can review the total cost of your order before submitting payment.
From time to time, Jones Craft may offer free or discounted shipping promotions. Any applicable terms or minimum purchase requirements will be provided with the promotion.
Where We Ship
Jones Craft currently ships to eligible addresses within the United States.
At this time, we do not offer international shipping. Shipping availability may change as Jones Craft grows, and any available shipping options will be displayed at checkout.
Certain destinations or address types may have limited shipping options depending on carrier availability or product restrictions. If we are unable to ship an order to the address provided, we will contact you using the information associated with your order.
Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Jones Craft
Email: jonescraft.us@gmail.com
Website: jonescraft.us
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.