Refund Policy
Returns & Refunds
We want you to love your Jones Craft order. Because many of our products are specially selected, handmade, or packaged as part of a curated experience, return eligibility varies by product.
Blind Date With a Book: Due to the surprise nature of our Blind Date With a Book experience, opened or unwrapped books are not eligible for return or exchange simply because the customer has already read the title, owns the title, or the book is not to their personal taste. We encourage customers to review the clues and genre selection carefully before purchasing.
Candles & Wax Melts: For safety and quality reasons, candles and wax melts that have been burned, melted, or otherwise used cannot be returned.
Bookish Gifts & Accessories: Unused and unopened eligible merchandise may be considered for return within 14 days of delivery. Items must be in their original condition and packaging.
If your order arrives damaged, defective, incorrect, or missing an item, please contact us at jonescraft.us@gmail.com within 7 days of delivery and include your order number and photos of the item and packaging when applicable. We will review the issue and work with you to provide an appropriate replacement, refund, or other resolution.
Returns must be approved by Jones Craft before being sent back. Items returned without prior authorization may not be eligible for a refund. Unless the return is due to an error by Jones Craft or an item arriving damaged or defective, original shipping charges and return shipping costs are non-refundable.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
Certain items are not eligible for return or exchange, including:
• Opened or unwrapped Blind Date With a Book selections
• Candles or wax melts that have been burned, melted, or used
• Personalized or custom-made items
• Gift cards, if offered
• Items marked as final sale
• Items returned in a used, damaged, or altered condition that was not caused by Jones Craft
If you are unsure whether an item is eligible for return, please contact us at jonescraft.us@gmail.com before sending anything back.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incorrect, or missing an item, please contact Jones Craft at jonescraft.us@gmail.com within 7 days of delivery.
Please include your order number, a description of the issue, and clear photos of the item and its packaging, when applicable. Please keep the item and original packaging until we have reviewed your request.
Once we have reviewed the issue, Jones Craft may offer an appropriate replacement, refund, or other resolution. If the problem resulted from an error by Jones Craft or an item arrived damaged or defective, you will not be responsible for approved return shipping costs.
Return Shipping & Refund Processing
Customers must contact Jones Craft and receive return approval before sending an item back. Return instructions will be provided after the request has been reviewed.
Unless a return is due to an error by Jones Craft or an item arrived damaged or defective, customers are responsible for approved return shipping costs. Original shipping charges are non-refundable unless otherwise determined by Jones Craft.
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.
Jones Craft is not responsible for return packages that are lost or damaged in transit. We recommend using a trackable shipping method when returning an approved item.
Cancellations & Order Changes
Orders may be canceled or changed only if the request is received before the order has entered processing or preparation.
If you need to cancel an order or make a change, please contact Jones Craft as soon as possible at jonescraft.us@gmail.com and include your order number. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations can be made once an order is being prepared, packaged, or has shipped.
Orders that have already shipped cannot be canceled. If an eligible item has shipped, the return terms outlined in this Refund Policy will apply.
Contact Us
If you have questions about a return, refund, damaged order, cancellation, or the eligibility of an item before making a purchase, please contact us:
Jones Craft
Email: jonescraft.us@gmail.com
Website: jonescraft.us
Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.